Product & Payments

Do not worry! Shop4room has a Low-Price Guarantee so there is no reason to hesitate or wait to make your purchase! If you ever find the exact same product advertised for less anywhere, within 30 days of your Shop4room purchase, please let us know and we will happily match that price. Keep in mind that shipping and handling fees will be taken into consideration. For example, if Shop4room offers free shipping and the competitor charges for shipping, then the total price, including shipping, will be matched. Of course, we may require some form of verification of the offer and it must be made by an authorized dealer of the product, following manufacturer pricing guidelines and policies and it must be a stock item. The Low-Price Guarantee excludes clearance, closeout and returned items. Other restrictions may apply, but why not ask?

If you change your mind and decide to return an item that is defined as returnable, there is no restocking fee, however you are responsible for the return shipping costs. If you receive an item that is damaged, defective or if it is not what you ordered, we will, of course, provide a replacement at no charge.

If you experience a problem with any product you purchased from Shop4room that offers a manufacturer warranty, please contact Shop4room Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

There may be multiple Product Options to select (such as sizes, colors or finishes). If so, select the "Options".

Free shipping does not apply to certain oversized, fragile or special order items. In addition, some manufacturers require additional handling fees.

We do not add sales tax unless we are required by law to do so. If sales tax applies to your order it will be automatically calculated during checkout.

Order & Delivery

Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. You should also know that once an order is placed, it cannot be changed online. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard return policy - Returns. Note that many items that are non-returnable cannot be cancelled.

Yes, as long as you make the request within 30 days of receiving it and if it is not a special order, made-to-order, open-box or otherwise designated non-returnable item. You must have the original packaging. It must be in new, re-salable condition. Items that have been installed may not be returned. Request a return authorization number from Customer Service and follow the instructions for a prompt refund.

If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item. Just contact Customer Service and we will provide pre-paid return labels. We will need your help in packaging up the item, adding the label to the box and making it available for pick up.

If your order includes multiple items and there are shipping charges on the order, all shipping charges are applied with the first shipment. If you have questions on this please contact Customer Service.

We are happy to provide International service through our trusted partner International Checkout.Final pricing, shipping costs and terms are presented prior to finalizing your order.

Other questions

We want to know immediately when you are unhappy about your experience with Shop4room. Please chat or email Customer Service right away and we will make our best efforts to address your concern.

We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. In addition we may be able to offer special discounts for large volume orders. Please contact Customer Service with any questions.


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