Terms & Conditions

Shipping

To be calculated separately. Free delivery for most orders.


General Return Policy 

Our return policy is simple. Within 14 days of the receipt of your order, you may return for a refund (excluding our outbound shipping costs), on any lighting fixture or related product that has not been used, is in its original box, and is in resalable condition. The fixture cannot have been installed or modified in any way. The fixture must be enclosed in the original box with sufficient packaging material. Shop4room must receive the return product within 10 days of the receipt of your order, where it will be subject to evaluation by our staff. We cannot issue any refund if the return is received after 10 days of original receipt at your location. To initiate the return process send an e-mail to  shop4room@gmail.com, clearly stating your situation and specifying the product(s) you would like to return. There might be a restocking fee charged by the manufacturer.


The following types of items and orders do not qualify for returns or refund 

Products that are custom made (i.e. track lighting, custom designed or fit for your order unless they have a defect). Special purchases, such as: inventory sale items, special order items,(special order items cannot be cancelled once the order is placed)  orders where a discount code has been redeemed, special discounted products, custom quotes, discounted items and expedited shipping and charges. We cannot accept returns, exchanges or cancelations of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of an item, we encourage you to order a sample first to make sure its what you need. All products where a discount code has been applied do not qualify for our return policy and are non returnable.  All inventory sales are final and not returnable 

When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 14 days, after which the product will be destroyed.


Damaged Goods

Any product that is received damaged or arrived with a missing part must be reported prior to installation and within 24 hours of receipt. Shop4room cannot accept responsibility for any damages not reported within this time frame. We also do not accept responsibility for any broken parts that are being reported after the light fixture has been installed. All damages must be reported prior to installation. Please hold on to all packaging materials since and wait until an inspection has been done by the shipper. If you have disposed the packing of the shipment that arrived damaged - we will not be able to provide any replacement. Please inspect all boxes for damages and tell the driver to make remarks on the delivery note if such a damage is visible - also report any red color on shock indicators that are outside of the box. 

Products received with broken glass or dented shades or frames are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge. If received a product with a broken glass or dented frame, it cannot be returned.  A replacement part will be provided to you.


Manufacturer defects

If there is a manufacturer defect - we preserve the right to repair / fix any damaged part / glass or defect of any fixture - we sell. If the part in question cannot be repaired we will provide a replacement free of charge.


Payment Options

You are welcome to pay by wire transfer, and get 5% discount.


Sales Tax

Sales tax will be added to your order for shipments in EU.


Customs charges

We are not responsible for any customs charges or brokerage fees


Refused shiments

If an order has already been shipped and is being refused by the client, the client is responsible for the cost of returning the product as well as any restocking fees.

If the product cannot be returned to the sender ( for example: if the return shipping cost exceed the value of the merchandise) no refunds can be given in such a case. 


Incorrect item received

All shipments with items that were received incorrectly or in error have to be reported to us within 2 days after delivery was made. We have to get notified by email if the item is no matching your order. We are unable to accept any claims after 2 days of delivery of the goods.


Promotions

When using coupon codes please be advised that we only accept one code that was provided. Coupons can only be applied to items that are not part of a ongoing promotion.


Security & Privacy

Shop4room takes strong precautions to protect your information both online and offline. We use a variety of technical solutions to make shopping safe at our web sites. Your information is encrypted and is protected by industry-standard Secure Sockets Layer (SSL) software. While we use SSL encryption to protect sensitive information online, we also protect your information offline.

Your privacy is extremely important to us. Shop4room respects your privacy; we assure you that we will maintain and use all information responsibly. All the information that you provide us with, such as your sign in information, is maintained in private files on our secure Web server and our internal system. 

Shop4room will not sell or release your email address or any other information to any other parties.


Pricing Errors

Due to human error, our site may list an occasional incorrect price. While we make every effort to ensure these mistakes do not happen, Shop4room cannot honor incorrect prices. In the event an error is found, we will inform the customer before the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.

Honor makes every effort to provide reliable information; however, we do not guarantee the accuracy, completeness or reliability of information appearing on the website. The website may contain errors and omissions relating to product description, pricing and availability. We reserve the right to correct or update errors or omissions and to change information at our discretion without prior notice. We also reserve the right to cancel an order for a product in the event of an error or omission in the description of such product, including incorrect pricing information, whether due to a typographical error, an error in information received from our suppliers, or otherwise.


Cancelled Orders

You may cancel an order that has not been shipped within 24 hours after the order is placed unless it is a special order or customized product. We preserve the right to deduct a cancellation fee of a minimum of up to 25% for any orders canceled after 24 hours. All cancellations must be made in writing and confirmed by our returns department. Orders that have already shipped cannot be cancelled. All products and items over $10.000 will be special ordered for you and cannot be canceled once the order is placed.  If an order was shipped and never cancelled, the client is responsible for any outbound and return shipping charges.

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